Our Projects
Deliver a triple play of results: happier customers, employees and shareholders
We help you achieve sustainable, organic growth by putting your customers at the center of your company’s strategy. Our approach tests every element of your customers’ experience, delivering optimal interactions at every touchpoint.
From our breakthrough research on customer loyalty to our proven approach to customer episode redesign, we offer the insights to help you realize the full sales and marketing potential.
From our breakthrough research on customer loyalty to our proven approach to customer episode redesign, we offer the insights to help you realize the full sales and marketing potential.
Jewelry Company
Our Client’s products straddle the line between ornament and spiritual touchstones. They sell glamorous jewelry created to inspire awareness, we were tasked to come up with customer service strategy that can dovetail with the elite brand image and it’s illustrious customer base. We not only met the standards set forth by our client but also earned kudos from the customers.
Travel & Transportation
VCS takes pride in serving travel and transportation companies. VCS answers Level 2 and 3 customer service and support calls, letters, emails and social media requests. Client’s today enjoys over 50% increase in customer satisfaction, reduced call handle times and lowest cost per call.
eCommerce Customer Service
In addition to great products and internet technology, prompt and effective customer service is key to success of our client’s growing ecommerce business. VCS agents provide email and telephone support to all ecommerce customers.
Car Dealership
When a traditionally run, family owned car dealer started looking for Internet and telesales team, they found our company best suited to serve their dynamic and bespoke requirements. We not only generate leads but also qualify them for our clients, this enables their highly trained car dealers to focus on talking about cars and closing the sale. Our client has increased their internet sales by 70% and reduced administrative time spent in qualifying leads by 90%.
Experience & Impact
0
%
increase in customer satisfaction
0
%
reduced administrative time spent in qualifying leads
0
%
increased their internet sales
